The Rental Co Property Management Pty Ltd
Last Updated: October 2026
At The Rental Co Property Management, we respect your privacy and are committed to protecting the personal information you provide to us.
We recognise the importance of maintaining the confidentiality and security of personal information collected through our website and in the course of providing real estate and property management services.
This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
In providing our services, we may collect personal information from property owners, tenants, prospective tenants, contractors and website visitors.
This information may include:
Full name, address and contact details.
Email address and telephone number.
Identification and verification documents.
Employment, income and rental history.
Property ownership and tenancy information.
Banking and payment details.
Information provided through website enquiries, rental applications and other correspondence.
We collect personal information directly from you or, where appropriate and permitted by law, from third parties such as referees, employers, previous managing agents and tenancy application providers.
Personal information collected by The Rental Co Property Management may be used to:
Respond to enquiries and provide information about our services.
Manage residential investment properties and tenancy agreements.
Process rental applications and conduct relevant reference checks.
Communicate with property owners, tenants and contractors.
Coordinate property inspections, repairs and maintenance.
Process rental payments and property-related transactions.
Meet our legal, regulatory and compliance obligations.
Improve our website, customer service and business operations.
Provide marketing communications where consent has been obtained or otherwise permitted by law.
We will only use personal information for legitimate business purposes or as otherwise authorised or required by law.
Where reasonably necessary to provide our services, we may disclose personal information to relevant third parties, including:
Property owners and authorised representatives.
Tenancy application and screening providers.
Tradespeople, contractors and maintenance providers.
Financial institutions and payment processing providers.
Professional advisers, insurers and relevant service providers.
Government authorities, regulatory bodies and tribunals where required or authorised by law.
Technology and property management software providers.
We take reasonable steps to ensure that personal information is handled securely and appropriately.
We do not sell personal information to third parties.
When you visit our website, certain information may be collected automatically, including your IP address, browser type, pages visited and general website usage information.
Our website may use cookies and analytics tools to improve functionality, monitor website performance and enhance the user experience.
You can manage or disable cookies through your browser settings, although some website features may not function as intended.
The Rental Co Property Management takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be stored electronically through secure property management systems, cloud-based platforms and other business software.
Access to personal information is restricted to authorised persons who require the information to perform their duties.
We retain personal information only for as long as reasonably necessary for business purposes or as required by applicable legislation. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where lawful.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
Requests can be made by contacting The Rental Co Property Management using the contact details below.
We will respond to requests within a reasonable timeframe and in accordance with applicable privacy legislation.
Our website may contain links to external websites, including property advertising platforms, tenancy application services and other third-party providers.
The Rental Co Property Management is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
From time to time, we may provide information about our property management services, available rental properties or relevant business updates.
Where required by law, marketing communications will only be sent with your consent.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact us.
We take privacy complaints seriously and will investigate concerns promptly and fairly.
If your complaint remains unresolved, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
The Rental Co Property Management may update this Privacy Policy periodically to reflect changes in legislation, business practices or technology.
Any updates will be published on our website, with the revised date displayed at the top of this policy.
For any questions regarding this Privacy Policy or the handling of your personal information, please contact:
PO Box 7 Warners Bay NSW 2282
Email: hello@therentalco.com.au
Phone: 0411 628 907